Privacy Policy

Effective September 17, 2026

UPick Taxi connects people requesting rides with independent drivers. For privacy questions, corrections, or deletion requests, call 330-204-1815.

Information we collect

We collect names, phone numbers, driver email addresses, account credentials, vehicle descriptions and photos, driver availability, service areas, saved locations, and ride details. We keep operational records such as offers, acceptances, cancellations, and call connection history. Account passwords are stored as password hashes.

When you use our phone service, we process spoken requests and may retain a name recording you choose to save. Historical administrator recordings may remain from earlier versions. Phone accounts are identified by incoming caller ID; people using the same number can access that phone account.

How we use information

We use this information to manage accounts, find suitable drivers, coordinate rides, provide phone and opted-in text alerts, respond to support requests, maintain consent records, and protect the service from misuse. Driver rates and calculated estimates are internal; riders and drivers agree on transportation arrangements directly.

Sharing and service providers

Eligible drivers can see offered trip locations and details. Rider contact information is shared with an accepting driver, and driver contact and vehicle information are shared with the rider. Administrators can access information needed to operate the service.

Our mapping service processes location searches, address checks, routes, and maps. Speech-processing services process phone recordings for transcription, interpretation, and generated speech. Communications services process calls and, when enabled, text delivery. These service providers receive information needed for their respective functions. We may also disclose information when legally required or necessary to protect people or the service.

SMS privacy and consent

We do not sell or share mobile phone numbers with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are not shared for third-party marketing. They may be disclosed only to providers that support delivery and administration of this messaging program, or when required by law.

We record your phone number, consent choice, time, disclosure version, and submission page. We also record the submitting IP address and browser information as consent evidence. SMS consent is optional and separate from telephone coordination or account terms. Reply STOP to opt out of program texts; reply HELP for support. You may also withdraw consent in driver settings or call us.

Cookies, security, and retention

We use session cookies to keep you signed in and protect forms. Maps and other providers may process technical information when their services load. We use access controls and HTTPS on the public service, but no system can guarantee complete security.

We retain account and trip information while needed to operate the service, handle support or disputes, and meet applicable recordkeeping needs. Consent and withdrawal records may be retained to document messaging permissions. Backups and provider records may persist after removal from the active application. Request account or data deletion by calling us; some records may need to be retained for legitimate operational or legal reasons.

Your choices and changes

You can update driver details and messaging preferences in your account. Phone users can change saved locations through the phone menu. Contact us for other corrections, access requests, or deletion. We publish policy updates here with an updated effective date.

Related policies: Terms & Conditions, Google Privacy Policy, and Google Maps Terms.